Our Quality Commitment
We stand behind every service we perform, and if ever something doesn’t look right after you’ve booked a SQKY service – We want to know, so we can come back and make it right.
The SQKY Standard
Every job that leaves our hands has been inspected before we sign off on it. That’s not just our policy – It’s the standard we hold ourselves to for every vehicle, every client, every time.
If you notice something after we’ve completed a service that you believe falls short of the scope of what was booked, we ask that you reach out to us to arrange a return visit.
We’ll arrange a return visit at no cost, inspect the vehicle with you, and address and legitimate concerns on the spot.
What’s Covered
✅ Missed areas of spots such as windows, wheels, paint panels, polish residue or anything else within the scope of the booked service that was not completed to standard.
✅ Product or coating concerns where a defect or application issue is directly attributable to our work.
How It Works
Reach out within 7 days of your service and we’ll handle the rest.
1. Submit Your Request
Use the form below to tell us what happened. A photo or two is helpful but isn’t required – a clear description is enough to get the process started.
2. We’ll Be In Touch
We’ll review your request and reach out promptly to arrange a visit at a time that works for you.
3. On-Site Inspection & Rectification
We’ll attend, inspect the vehicle in person, and address any areas that fall within the scope of your original service. Our assessment of the work is final – and our goal is simply to make sure you’re left with a result you love.
Limitations of Coverage
If the request is outside of the scope of your original booking, a callout fee to your location may be applicable, or we may suggest an alternative day and time for further works to be completed at additional cost.
Not Covered
❌ New Damage, Marks & Contamination that occurred after our service was completed – including contact damage, stone chips or scratches.
❌ Environmental Contamination following a service, such as bird droppings, tree sap, industrial fallout, dirt & dust or road grime.
❌ Concerns raised more than 7 days following our service.
❌ Requests outside of the scope of your original booking, service or package.
Something
Not Right?
Submit a Make Good Request using this form.
Requests must be submitted within 7 days of your service date.