Why do I need to hand-wash every 2–4 weeks?

Regular washing prevents bonded contaminants (iron fallout, tar, industrial deposits) from degrading the coating. These contaminants break down ceramic coatings over time if left on the surface.

Why can't I use automated car washes?

Automated car washes use harsh chemicals (acidic wheel cleaners, alkaline pre-soaks) and abrasive brushes that break down ceramic coatings. Even "touchless" washes use chemistry strong enough to strip protection. Hand washing is the only safe method.

What happens if I use an automated car wash?

Your warranty will be void. Automated washes chemically strip ceramic coatings and create physical marring that cannot be repaired without full paint correction and re-application.

What is decontamination and why do I need it every 6 months?

Decontamination involves using iron remover and clay treatment to remove bonded contaminants that regular washing can't remove. This keeps the coating functioning properly and prevents long-term degradation. We offer this service for $250.

What if I don't do the 6-month decontamination?

Skipping decontamination will likely result in warranty claim denial, as bonded contaminants will degrade the coating's performance over time. We require evidence of regular maintenance for any warranty claim.

Why is there a $250 fee for warranty claims?

Before assessing the coating, we need to decontaminate the surface to ensure we're evaluating the coating itself, not surface contamination. This ensures a fair assessment. The fee is refunded if your claim is approved.

What happens during the 12-month inspection?

We visit your location and perform a visual inspection of the coating's hydrophobic properties and overall condition. This does not include washing or detailing work — it's purely to assess coating performance.

What if the coating fails the inspection?

If we determine the coating has failed due to product defect or installation error and you've maintained it properly, we'll re-apply the affected panels at no cost to you.

What pH-neutral shampoos do you recommend?

We provide a detailed care guide with your coating that includes recommended pH-neutral shampoo brands. These are specifically formulated not to strip ceramic coatings.

Can I wax or seal my coating?

No. Ceramic coatings are the top layer of protection. Adding wax or sealant on top can interfere with the coating's performance and may void your warranty. Use only approved maintenance products from your care guide.

What about bird droppings and tree sap?

These must be removed within 48 hours. Bird droppings and tree sap contain acids that etch through ceramic coatings if left on the surface. Rinse or wipe them off as soon as you notice them.

Does the warranty cover scratches or rock chips?

No. The warranty covers coating performance (hydrophobic properties, gloss, contaminant resistance), not physical damage. For impact protection, consider Paint Protection Film (PPF).

How is this different from manufacturer warranties?

Most manufacturer warranties require you to ship samples to overseas labs, navigate complex claim forms, and wait weeks for decisions that are denied 80–90% of the time. SQKY's guarantee means we come to you, inspect it ourselves, and re-apply it if needed. No overseas runaround — just local accountability.

Can I make a claim if I move to another city?

The warranty is valid within Melbourne metro only. If you relocate interstate, we may be able to recommend a trusted detailer for inspection purposes, but any re-application would need to occur in Melbourne where we're based.