SQKY Assured
SQKY Assured is our standard of care – the protections, checks and policies we hold ourselves to on every booking, whether it’s a routine maintenance clean or a full ceramic coating. We understand that engaging us is entrusting us with your vehicle, something we never take for granted.
Comprehensive Insurance Cover
Every vehicle in our care is covered by up to $250,000 in insurance, from the moment we begin work to the moment we hand it back. This extends to our Valet Service, so your vehicle is covered during pickup and drop-off, not just while it’s in front of us.
Skill & Competency
Every technician who works on your vehicle is SQKY: trained by us, vetted by us, employed by us. We don’t subcontract, and we don’t hand your vehicle to any team member who isn’t qualified to complete your selected service.
Pre-Service Checks
Before we start works on your vehicle, we catalogue your vehicle’s existing condition – any marks, wear or irregularities that are visible before work commences are noted and confirmed with you upfront. While we always do our best to identify and flag as much as we can before works commence, some paint defects may not be immediately visible until after your vehicle has been washed.
For corrections and coatings, we take paint depth measurements before any works begin, confirming the scope of works and asking the questions that matter:
Has this vehicle had prior paintwork?
Are there any known problem areas?
Is there anything we should know before we start?
Photographic Documentation
We photograph your vehicle before and after service. This protects you, it protects us, and means nothing is left to memory if a question comes up later.
Products & Testing
We don’t put anything on your vehicle that we haven’t tested ourselves first. Every product and material we use is trialled in-house before its approved for client work – that extends to our ceramic coatings too.
Our Approach
Where corrections and coatings are concerned, we’ll always provide a tailored and conservative approach to your vehicle. If a job risks compromising your paintwork, we’ll say so, and in some cases we’ll decline to proceed unless you’ve explicitly instruct us to or sign a waiver.
Access & Key Handling
If we need a key, garage code or property access to to complete your service, it’s never written down. It’s held exclusively within our secure proprietary booking system, accessible only to SQKY’s staff.
Our team are trained to retain any keys (including your vehicle’s) on their person at all times throughout services to prevent loss or theft.
Weather & Bookings
We don’t reschedule for routine weather. If conditions turn genuinely unsafe or unworkable (such as severe storms or extreme heat) – we’ll work with you to find a time that works for everyone to complete your service.
Vehicle Handover
Every job ends with a walk-around with you or a digital handover video before we consider it completed. If something’s not right, we’d rather handle it on site than after we’ve left.
Our Make Good Policy
At SQKY, we’re all about good old fashioned customer service. If something isn’t right, we’ll always do our best to make it right – a callback is never chargeable.
Where the issue falls outside of the original scope of works, or arises from something that’s happened after our service ended, a callout fee and additional charges may apply.
To learn more, head to sqky.com.au/policies/make-good
Privacy & Data
We may collect vehicle, customer and residential information – including property access details where you’ve provided them, for the purpose of completing your service.
We treat your personal information with the same care we bring to your vehicle. Your personal information is used to run your service properly and to keep you informed, such as when your vehicle might be due for its next visit.
Your information is never sold, and it’s never shared outside of SQKY’s team.
Safe Working Practices
We treat the space around your vehicle with the same care as the vehicle itself – a safe, secure, and considered work area. That includes best practices around cable and hose management, and a tidy workspace to mitigate tripping hazards for our team, and for our clients.
The SQKY Standard
Our Assured Service Policy is what stands behind every SQKY booking, and influences our internal procedures and methodical approach to vehicle care.
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