Help Others Find SQKY
Something Not Right?
We stand behind every service we perform, and if ever something doesn’t look right after you’ve booked a SQKY service – We want to know, so we can come back and make it right.
Our Make-Good Policy
Every job that leaves our hands has been inspected before we sign off on it. That’s not just our policy – It’s the standard we hold ourselves to for every vehicle, every client, every time.
If you notice something after we’ve completed a service that you believe falls short of the scope of what was booked, we ask that you reach out to us to arrange a return visit.
We’ll arrange a return visit at no cost, inspect the vehicle with you, and address and legitimate concerns on the spot. That’s part of our Make Good Policy.
What’s Covered
✅ Missed areas of spots such as windows, wheels, paint panels, polish residue or anything else within the scope of the booked service that was not completed to standard.
✅ Product or coating concerns where a defect or application issue is directly attributable to our work.
How It Works
Reach out within 7 days of your service and we’ll handle the rest.
1. Submit Your Request
Use the form below to tell us what happened. A photo or two is helpful but isn’t required – a clear description is enough to get the process started.
2. We’ll Be In Touch
We’ll review your request and reach out promptly to arrange a visit at a time that works for you.
3. On-Site Inspection & Rectification
We’ll attend, inspect the vehicle in person, and address any areas that fall within the scope of your original service. Our assessment of the work is final – and our goal is simply to make sure you’re left with a result you love.
Limitations of Coverage
If the request is outside of the scope of your original booking, a callout fee to your location may be applicable, or we may suggest an alternative day and time for further works to be completed at additional cost.
Not Covered
❌ New Damage, Marks & Contamination that occurred after our service was completed – including contact damage, stone chips or scratches.
❌ Environmental Contamination following a service, such as bird droppings, tree sap, industrial fallout, dirt & dust or road grime.
❌ Concerns raised more than 7 days following our service.
❌ Requests outside of the scope of your original booking, service or package.